LivepersonThe most advanced, most reliable live chat in the industryLive chat is consistently a favorite engagement type among both customers and businesses, alike. Customers like being able to quickly reach an agent without having to leave the website, let alone having to pick up a phone and navigate a time-consuming IVR. For businesses, the benefits intelligent, live chat through LiveEngage are many, including: increases in conversions and average order values, reductions in handling costs, high customer satisfaction scores, increased first contact resolution rates, improved agent productivity, and deeper customer relationships that drive increased lifetime value.For both sales and service applications, meaningful connections are created by personalized, human interactions, and are delivered at a fraction of the cost phone or email contact. And even since the time LivePerson introduced live chat in 1995 and launched an industry, the demand for chat remains stronger than ever! Over just the past three years, chat usage has increased by 24% for customer service.